What is equipment maintenance service?
IT equipment maintenance service is an activity that supports the maintenance of software and hardware for your business computer system, to ensure the maintenance of stable operations, safe and long-life equipment. System maintenance helps you anticipate a number of risks such as damage warnings, replacement of components/equipment, etc.
Why do you need IT maintenance services?
To keep the information equipment of the business operating stably, they need to be regularly serviced and maintained. This will minimize unexpected damage or malfunctions, affecting business operations.
Maintenance activities include checking for hardware and software failures, cleaning equipment and proposing alternatives, upgrades, etc.
Smart Services provides IT maintenance solutions
With a team of qualified and experienced technicians, we provide solutions to bring you long-term benefits in terms of equipment. Helping all types of machinery and equipment to extend their operating life, saving time and maximum costs for your business.
Smart Services offers online support as well as on-site repair and maintenance services. Technicians will discuss the problems you are facing with your IT equipment before taking action to ensure that the needs of the business are met. Based on the current situation of IT equipment and offer the best solution for you. You don’t have to worry too much about what may happen to your IT system because our team is always there and ready to handle any problems you encounter.
Typical Service Packages:
| SLA (Service Level Commitment) | |
| 8x5x4 | 8 hours/day, 5 days/week, response time within 4 hours since receive the incident call from the customer |
| 8x5x2 | 8 hours/day, 5 days/week, response time within 2 hours since receive the incident call from the customer |
| 8x5xNBD (Next Business Day) | 8 hours/day, 5 days/week, response time on the Next Business Day |
| 24x7x4 | 24 hours a day, 7 days a week, response time within 4 hours from receiving a call from a customer |
| 24x7x2 | 24 hours/day, 7 days/week, response time within 2 hours from receiving a call from a customer |
Troubleshooting Procedure :
